Website Visitor & User Agreements



1. Contracting parties. When you register with the Site, you are contracting with Roomgo Limited, with its registered office at Acre House, 11/15 William Road, London, United Kingdom, NW1 3ER. Roomgo Limited is referred to in these terms and conditions as "we", "us", "our" or “Roomgo”. You must be at least 18 years old to register with or otherwise use the Site.

2. Passwords. You agree: to keep your password secure and confidential and to not allow anyone else to use your email address or password to access the Site; to not do anything which would assist anyone who is not a registered User to gain access to any secured area of the Site, and; to not create additional registration accounts for the purpose of abusing the functionality of the Site, or other users, or to seek to pass yourself off as another User. If you think someone else has obtained your account details, please let us know immediately and we will close your account as quickly as possible. You will be responsible to Roomgo and to others for all activity that occurs under your registration account.

3. Your Personal Information. You agree to provide only true, accurate and complete information to us and/or the Site. Any personal information provided by Users will be treated with appropriate care and security in accordance with our Privacy Policy.

4. The Roomgo Service. Roomgo is intended for the particular purpose of matching compatible roommates. We endeavour to provide exact matches, or matches which are similar to the criteria provided.

5. Site Content. Your use of the Site and/or all content contained within the Site (“Content”) is entirely at your own risk. No Content or other material on the Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written permission of Roomgo. Please note, whilst we endeavour to provide accurate and up-to-date information, the Content may not be wholly accurate or up-to-date, complete or free of defects, and is subject to change, often at very short notice. All Content is provided without any representations or warranties of any kind (implied or express) to the fullest extent permitted by applicable law. Roomgo, unless otherwise stated herein, owns or controls all relevant intellectual property rights in the Site and the Content. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site or Content in any form (including storing it in any medium) other than as expressly allowed herein or as permitted on the Site or under UK or local law. The Site and the Content are for your personal, non-commercial use only, and are not for re-distribution, transfer, assignment or sublicense.

6. Objectionable Material. If you encounter or become aware of any objectionable or infringing or unlawful content posted anywhere on the Site, please immediately report such material (and the specific page on which it is found) to Please note that there may be adverse legal consequences if you make a false or bad faith allegation through this process.

7. Submitting Material. If you upload any material to the Site (including, without limitation, text, photographs, written comments, comments, suggestions, ideas, notes, drawings, concepts or other information disclosed or offered via the Site), you hereby grant to us a worldwide, perpetual, non-exclusive licence to use that material in any media. You further agree to waive your moral rights for the purposes of this licence and you agree and acknowledge that such material is not confidential and Roomgo shall not be liable for any use or disclosure of any such material. You warrant and represent that you personally created, wrote and produced such content and all materials contained within such content. We reserve the right to cut, edit, crop or arrange your material as necessary in our discretion. Unless you have requested otherwise, your name may be published alongside your material. If you do not want to grant these rights, please do not submit material to the Site.

8. User Code of Conduct. We reserve the right to refuse to list any member for any reason at any time, or to edit content, should we feel it is inappropriate. We will do so especially if any inconsistencies, untruths or any attempt to harass or defraud us or any of our members or potential members are found. Any user who is de-activated for such reason(s) will not be entitled to a refund of any kind. Furthermore, should infringement and criminal activity violate the integrity of our service or business, please note that we will prosecute as and when necessary, including without limitation in cases of illegal distribution of the information we provide, or other use for any purpose other than as stated herein.

You agree that you are responsible for everything that you post or transmit to the Site and you agree (in relation to the Site):

• not to post content or participate in any form of activity via the Site which is unlawful, harassing, libellous, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, sexually-oriented, racially-offensive or otherwise includes objectionable material;
• not to post content which you do not have the right to use;
• not to abuse other Users;
• not to spam other Users or anyone else;
• not to publish your own contact details or those of anyone else;
• not to register more than one account for yourself or anyone else.

You acknowledge and accept that when you upload material to the Site, you may be exposed to comments or critical submissions from other Users that are unfair, inaccurate, offensive, indecent, or otherwise objectionable to you and you hereby waive any rights or remedies you have or may have against us with respect to any such comments or submissions.

9. Disclaimer. Roomgo does not endorse any listing and, specifically, we do not make any representation as to the individual character, credit worthiness, rental history or ability to pay rent or provide accommodation of any person or property. Roomgo shall not be held responsible for any events or loss that result from or transpire through use of the Site or our services. It is your responsibility to determine the character and acceptability of any prospective roommate, tenant or landlord.

10. Limitation of Liability. You agree that the liability of Roomgo to you hereunder shall be limited to the lesser of: (1) the amount you have actually paid to Roomgo for its products or services; and (2) one hundred pounds (£100). Except as set out herein, Roomgo shall not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or in relation to the goods and/or services that we provide. Nothing in this Agreement shall operate to limit or exclude liability for death or personal injury caused by negligence of Roomgo.

11. Indemnity. You agree to indemnify Roomgo for any loss or damage that may be incurred by Roomgo, including without limitation legal fees, arising from any breach by you of any warranty or other term herein or your misuse of any material or information obtained through the Site. You further undertake to indemnify Roomgo for all loss or damage incurred by Roomgo in relation to any third party claim against Roomgo for infringement of intellectual property rights arising in relation to your provision of materials to the Site.

12. Prices. Prices are as set out on the relevant pages of the Site (except in cases of obvious error). Prices are subject to change at any time. We may change our prices at any time by posting new prices on the Site. All prices are inclusive of VAT and/or sales tax unless otherwise stated.

13. Payments. All payments hereunder must be by credit or debit card. We accept payments via Visa, Visa Debit, Mastercard, Maestro and American Express and any local payment method indicated on our payment page. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. By using your credit or debit card, you confirm that the card is yours and that there are sufficient funds or credit available to cover the charges. We do not store credit card details nor do we share financial details with any 3rd parties.

14. Right of Cancellation. You may cancel your membership at any time by logging into your account and selecting the “Deactivate my membership” link on your member page. Because we provide you with the opportunity to preview all content on the Site at no cost and only require payment when you wish to contact other members, we do not offer refunds of purchased time. However, if you haven’t found a room or a roommate within the time frame allowed by your registration, then we will renew your membership at a discounted price (subject to changes). This provision does not affect your other statutory rights as a consumer.

15. Termination of this Agreement. You may terminate this Agreement at any time by deactivating your membership via the Site and destroying all Content and other materials obtained from the Site (and all copies and installations thereof, whether made under the terms of this Agreement or otherwise). Roomgo may at any time terminate this Agreement if, in our sole discretion, we believe that you may have breached (or acted in a manner indicating that you do not intend to or are unable to comply with) any term herein, or if we are legally required to do so by law, or if continuation is likely to be no longer commercially viable.

16. Trade Marks. The brands, products and service names used or appearing within the Site (including, without limitation, “Roomgo") are the trade marks or trade names of Roomgo or its trading partners unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or taglines without the prior written permission of Roomgo.

17. Hacking. You agree and undertake not to attempt to damage, deny service to, hack, crack, reverse-engineer, or otherwise interfere (collectively, "Interfere") with the Site in any manner. If you in any way Interfere with the Site, you agree to pay all damages incurred by Roomgo. Roomgo will cooperate with the authorities in prosecuting any User who Interferes with the Site or otherwise attempts to defraud Roomgo or any other parties through your use of the Site or services provided via the Site. Roomgo reserves the right to deny any or all access or service to any User for any reason, at any time, at our sole discretion. You agree that we may block your IP address or addresses at any time, and at our sole discretion to disallow your continued use of the Site. We reserve the right to take any action we may deem appropriate in our sole discretion with respect to violations or enforcement of the terms of this Agreement, and we expressly reserve all rights and remedies available to us at law or in equity.

18. No Partnership. Your use of the Site and/or its content creates no partnership, client, fiduciary or other professional relationship.

19. Entire Agreement. This Agreement constitutes the entire agreement between the parties on the subject matter hereof. There are no understandings, agreements, or representations, oral or written, not specified herein regarding this Agreement.

20. Force Majeure. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

21. Severance. If any part, term, or provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, unenforceable, or in conflict with any relevant law, the remaining portions or provisions shall still remain valid and continue in full force and effect.

22. No Waiver. No waiver, express or implied, by either party of any term or condition or of any breach by the other of any of the provisions of this Agreement shall operate as a waiver of any breach of the same or any other provision of this Agreement.

23. Variation. This Agreement may be varied from time to time by our posting new terms on the Site, and any such amendment will be applicable to all Users from the date and time such revised terms have been posted on the Site. Your continued use of the Site or services constitutes agreement with and acceptance of any such amendment or other changes.

24. Law and Jurisdiction. This Agreement shall be governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.

25. Contacting Us. For enquires regarding the Online Store and returns, please contact us at the following address: Roomgo, c/o Roomgo Limited, Suite 2.06, Colony One Silk Street, Ancoats Urban Village, Manchester, M4 6AG, United Kingdom, or contact us at